Cancellation of orders for custom print products cannot be accepted once production has commenced. Should you wish to amend or cancel your order then please contact our customer service team on 0118 926 7007 option 5 or by email to [email protected].
Once an order has been dispatched it cannot be amended.
Should you wish to return your order please contact the customer service team on 0118 926 7007 option 5 or email them on [email protected], mentioning the original order number that the goods were supplied on.
Unwanted goods will be accepted as long as they are returned in a saleable condition and within 4 days of delivery date and may be subject to delivery and collection costs.
Please contact our customer service team on 0118 926 7007 option 5 should you have received incorrect products with your order, and they will resolve any issues. Mistakes are rare but we will endeavour to put the matter right without delay or further inconvenience.
It is never our intention to sell defective or damaged goods, please notify us of any damages on receipt of goods.
All products and packaging materials should be retained, photographed, and emailed to [email protected] within 24 hours of receipt in order that we may take the matter up with our couriers.
In the event of any issues please contact our customer service team on 0118 926 7007 option 5.